Tutorial Videos

Notifications Preferences



Under the page "My Profile", in the Notification Settings panel, you can select how you’d like to be notified when an action takes place and in what method you’d like to be informed of said action. You have the option of being notified by email or on the web platform. If you don’t want to receive any web notifications simply slide all of the toggles to the off positions. 

Should you require email notifications simply select the frequency in which you want to receive those emails.

In regards to alerts regarding due dates there are time sensitive settings you can select from. Whether your interested in receiving the notifications by email or on the web platform you have three options. 24 hours before the issue is due, 48 hours before, or Do not notify me.

Newsletter and Activity Settings

These settings offer the user to decide which notifications they would like to subscribe to. There is also an option to unsubscribe to all, and the deletion of a profile. If the user would like BIM Track to stop sending a reminder when the users activity drops, there is a toggle that can be turned off under this section of the user profile. 

Tag Notifications

Users of a project have the ability to override the user notification settings and force notifications if required. This is to improve communication and reduce coordination wait times. When commenting on issues, as soon as you add the @ symbol, a list of possible people and teams will be displayed that can be tagged, you can click from this list or continue writing the name of someone after the @ symbol, followed by their name. For example, @name will link the name to the person and that person will be notified by email, and also in the add-ins or web viewer that someone has tagged them, by clicking the notification they can go directly to the issue page. 

This feature will allow users working online at the same time, to help each other navigate to certain issues instantly. Teams can also be tagged this way and will notify each member of that team the same way a single person would be. 

NOTE: If someone is notified about a tag on an issue they do not have permission to view, the user will be notified when attempting to view the issue in question, that they do not have access to that issue and that an Admin of the project needs to provide him the proper role or team in order to view the issues details.



Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.