BIM Track stores customer data on servers located in Canada (East) or the United States (East). It is possible to select the region of your BIM Track data when creating the hub.
The name of the region where the hub is hosted is visible in the Hub Settings page.
Existing permanent hubs remain hosted in their current region. Demo hubs can only be hosted in Canada.
Accessing a hub
Users can access any BIM Track hub by either using https://thehub.bimtrackapp.co, or by selecting it in the hub selection list, regardless of the region where the hub is hosted.
BIM Track add-ins v1.53 and newer only are supported. If you are using an older version of the add-ins you might experience connectivity issues. Download and install the latest version of our add-ins here.
All customers can use the same installer to deploy the add-ins in their organization.
Users can access projects in hubs hosted in any region by running the installer available publicly on the BIM Track website.
Users who originally installed the add-in using the US installer can perform an in-place upgrade by simply running the latest standard installer.
BIM Track REST API
The BIM Track REST API also abstracts the notion of region. There is no need for the caller to know which region the hub is hosted in. Users always target https://api.bimtrackapp.co, regardless of the region where the hub actually resides.
However, customers who have a hub in the US region should be using version 3 of the API. It's really straightforward to migrate to v3. Efforts are minimal as the main purpose of this new version is to support our new multi-region deployment.
BCF REST API
Because of technical limitations, it is not possible to provide a unique URL and abstract the notion of region to users of the BCF REST API.
Calls to hubs hosted in the US region have to target the regionalized URL. This region-specific URL is available from the Integrations page.