BIM Track offers technical support and self-service resources to help you use our products. Whether you have questions, or encountered an issue, our dedicated support team will collectively work to resolve the issue quickly and effectively.
Support is available from Monday to Friday from 9 AM to 5 PM EDT (excluding holidays and weekends).
This article provides details about the support resources available to you as a BIM Track customer, and how to best use them. For tips on how to contact our team, see Contact BIM Track Support.
Related: 3 resources every #BIMTracker should know about
Available resources
The following resources are included for all customers who have one of our paid plans:
| Resource | Description |
|
Help Center |
If you’re looking for information on how to use a particular BIM Track feature or integration, or if a feature behaves unexpectedly, start by searching our Help Center for immediate self-service. You can also follow our release notes to stay informed of new features, improvements, and bug fixes. |
| Web widget and live chat support |
When viewing our Help Center or web platform, you may see a blue chat icon in the bottom-right corner. This is our web widget. Use it to search and view Help Center articles. If you still have questions or can't find the solution to your problem, you can start a live chat with a member of our support team directly in the BIM Track web platform or on the Help Center. |
| Email support | You can also fill out this form or email us at support@bimtrack.co to send us a message. |
Need training? You can register for our ongoing live training sessions with our customer success managers, or watch their previous webinars.
Help us improve our documentation
If an article hasn't been useful to you or if you have any comments or suggestions that would help us improve an article, you can submit a request for improving an article by scrolling down to the bottom of the article and clicking the NO button, then Send Feedback.
FAQs
- Who is there to help? The Support team is composed of experienced technical support agents. They work closely with the customer success team and the software development team to ensure the best resolution
- Do you offer phone support? While we don't offer inbound phone support, we do offer outbound calls and screen-sharing sessions based on the severity or the complexity of the issue at hand.
- Do you provide support for third-party integrations? While the team is continuously trying to expand its knowledge, it will limit its assistance to BIM Track products and features.
