Here are some common issues and solutions that you might want to try to fix them.
Account & Profile
Activation or invitation email/link broken
I'm not receiving emails from Newforma Konekt
I am still receiving notifications after I was removed from a project/Hub
My team members receive due date notifications after they resolved an issue
Hubs & Projects
Issue Management
'The main viewpoint ID is required' Error Message When Editing an Issue
Can't Remove and Re-add a User Without Having to Reassign Issues
Web Viewer
The model in the viewer does not behave as expected
Model disappearing in Viewer (Coordinates)
My model appear with distorted geometry
The 'view in model' isn't opening the correct IFC in the Viewer
Some elements disappear from the view when in the 3D Model on the web
Automated Tasks
Add-ins
Troubleshoot Login Issues - Add-ins
I see the Newforma Konekt tab but the add-in window is nowhere to be found
I can't see scrolling bar or other icons
I want to change the image editor used by the add-in
I can't use the 'Isolate Elements' feature
Revit
Troubleshooting Sheet Publishing from Revit to a Newforma Konekt project
I want to export from Revit annotations/drawings that do not appear in the Publish tool?
I want to purge Newforma Konekt elements in Revit and Navisworks
IFC Can Not Be Published to the Viewer
Troubleshoot Shared Coordinates
IFC Positioning Issue (Clicking an issue does not move the camera to the issue location)
My viewpoints Appear Outside of the Model or Seem to be Offset
Navisworks
I want to sync a custom status to Navisworks
Slow performance of Newforma Konekt in Navisworks
Duplicate or missing issues when using Clashes to Issues in Navisworks
My Navisworks quick properties are not visible in the description field of my 'issues'
The 'View in model' Does Not Isolate or Hide the Elements as Intended
