FAQs
Issues
- Why can't I see all the issues?
- How to control who can close a status?
- How to export all issues?
- How can we merge issues?
- Who can and cannot merge issues?
- Which issues can't be merged?
Integrations
- How do you export Revit linked model to IFC?
- Why can't I use the 'Isolate Elements' feature?
- How to export from Revit annotations/drawings that do not appear in the Publish tool?
- Which paper format are supported by the Publish Sheets Feature?
- How do I change the image editor used by the add-in?
- How to sync a custom status to Navisworks?
Other FAQs
- Is It Possible to Rename a Hub?
- Why am I still receiving notifications after I was removed from a project/Hub?
- How should my team members configure their notifications to avoid receiving due date notifications after they resolved an issue?
- Why does my model appear with distorted geometry?
- How can I create reports only for the issues that are 'Not set' in the confidentiality field?
Troubleshooting
- Troubleshoot Login Issues - Add-ins
- Slow performance of BIM Track in Navisworks
- Publishing an issue takes a long time in Navisworks
- The model in the viewer does not behave as expected
- I can't see scrolling bar or other icons
- Some elements disappear from the view when in the 3D Model on the web