FAQs

Issues

• Why can't I see all the issues?
• Who can archive an issue?
• How can we merge issues?
• Who can and cannot merge issues?
• Which issues can't be merged?

Integrations

• Why can't I use the 'Isolate Elements' feature?
• How do you export Revit linked model to IFC?
• Which paper format are supported by the Publish Sheets Feature?
• How do I change the image editor used by the add-in?
• Is it possible to save/restore section boxes using Navisworks 2015/2016?
• Solibri Connector Technical Information (How it works?)

Other FAQs

• Is It Possible to Rename a Hub?
• Why am I still receiving notifications after I was removed from a project/Hub?
• Why does my model appear with distorted geometry?

Troubleshooting

• Publishing an issue takes a long time in Navisworks
• I can't see scrolling bar or other icons
• Some elements disappear from the view when in the 3D Model on the web
• I'm not receiving my registration emails
• My account is locked
• IFC Positioning Issue (Clicking an issue does not move the camera to the issue location)