Troubleshooting

Account & Notifications

• Troubleshoot Login Issues - Add-ins
• My account is locked
• Activation or invitation email/link broken
• I'm not receiving emails from BIM Track
• I am still receiving notifications after I was removed from a project/Hub
• I see a a reCaptcha error message

See all 7 articles

BIM Track Viewer

• The model in the viewer does not behave as expected
• Model disappearing in Viewer (Coordinates)
• My model appear with distorted geometry
• The 'view in model' isn't opening the correct IFC in the Viewer
• Some elements disappear from the view when in the 3D Model on the web

BIM Track for Revit

• I Want to Export Revit Linked Model to IFC
• Download the PDF Printer Update for BIM Track for Revit v1.63
• Troubleshooting Sheet Publishing from Revit to a BIM Track project
• I want to export from Revit annotations/drawings that do not appear in the Publish tool?
• IFC Can Not Be Published to the Viewer
• Troubleshoot Shared Coordinates

See all 8 articles

BIM Track for Navisworks

• I want to sync a custom status to Navisworks
• Slow performance of BIM Track in Navisworks
• Duplicate or missing issues when using Clashes to Issues in Navisworks
• Publishing an issue takes a long time in Navisworks
• My Navisworks quick properties are not visible in the description field of my 'issues'
• The 'View in model' Does Not Isolate or Hide the Elements as Intended

Add-ins & Integrations

• Cannot Create an Issue in Tekla Structures
• I can't use the 'Isolate Elements' feature
• I want to purge BIM Track elements in Revit and Navisworks
• I want to reinstall BIM Track for Autodesk Products
• I see the BIM Track tab but the add-in window is nowhere to be found
• I can't see scrolling bar or other icons

See all 7 articles

Others

• 'The main viewpoint ID is required' Error Message When Editing an Issue
• Can't Remove and Re-add a User Without Having to Reassign Issues
• User can't see issues
• I Can't Rename a Hub
• I Can't Reach my Hub
• Automated Tasks Not Working